Android call history shows the 3CX calls

[UGRsupp]

Hi,

After the recent update, in my Android call history, I see all calls from/to 3CX app logs on it.
How to disable it?

I see the same issue in this post https://www.3cx.com/community/threads/android-call-history-show-the-3cx-voip-calls.17282/ but the path to disable doesn't exist anymore.

Please advise,
Thanks !

3CX app version : 16.7.5.103
Phone : Samsung Galaxy A5 2017

 

[Vali_3CX]

@UGRsupp
We were not able to reproduce it, 3CX calls doesn't appear in device' phone Recents. So any call you make in 3CX client (say *777 or 999) appears on your device's Recents?

 

[UGRsupp]

Hi,

Affirmative. When I make a call to *777, in my device, it is show as "3292255".

 

[Vali_3CX]

Can you send us the client log? I will send you a PM. We don't have A5 among our testing devices.
Thanks!

 

[voiddude]

Same here. I have 2 users with a Samsung A5 suffering from the same issue.

 

[Vali_3CX]

@voiddude
What is the 3CX client version used by your users? In 16.7.6 from Play Store we disabled by default Telecom API support on A5 family (they could check in client settings/Advanced) and this ***could*** solve the problem (we were not able to replicate it on any of our devices). Also, I would like to know their Android OS version.
Thanks!

 

[rob321]

Had the same issue with a user on the new version 105. Samsung Galaxy S7. Unchecking Telecom API support fixed.

 

[ChrisC_3CX]

@voiddude
@UGRsupp

Could you also please try disabling "Telecom API" under "Menu >> Settings >> Advanced", restart the app and let us know if anything changes?