Android (Google Pixel 2) Not Accepting Calls

[sgdesign]

Hi All,

Been using 3CX for the past few weeks without a hitch and today all of a sudden I can't answer any incoming calls. I've checked my inbound rules and it's going directly to my extension. However when I accept the call it does nothing, until I click on line one and it automatically sends my phone to a voice mail not the original callers.

Any help? I've noticed as well on the dashboard that my SIP trunk isn't supported, yet is listed on there list of approved vendors in France (OVH.com).

Sam

 

[LeonidasG_3CX]

Make sure the codecs allowed in your SIP trunk are also allowed by your extension as this could be a codec mismatch.

Do you see any errors after attempting to answer the call?

 

[sgdesign]

Hi, looking on my event log it's saying that my extension is registered / unregistered. Is there a way to solve this?

I've checked the codecs allowed in my SIP trunk and they're the same. Using exactly the same system as a friend and it's saying that.

The only difference I've noticed is my SIP trunk is saying it's unapproved but is on the approved list (OVH). Previously I've been using the IP based access but will I need to use account based, as my friends (identical setup) is using that as his says it's approved. How do I find out my ID and password for this on OVH? As the one in the Openstack when inputted the SIP trunk icon turns red.

 

[mobilowa]

Please remove 3CX app from "Optimize battery usage" under device maintenance
Reboot the device and check this

Do you have 3CX tunnel enabled ?

How outbound calls behave ?

 

[sgdesign]

Using the windows client so I believe the 3CX tunnel is enabled. Is there a way of checking this is permanently on?

Looking at my log it appears my extension keeps registering / unregistering. Could this be the cause of the issue?

At present I can't make outbound calls at all, whether I dial 9 or click on line 1.