Solved Android push service... don't push... ! :-(

[itgs]

I configured my 3CX (V16 SP2 in Cloud) for send push notification to 3CX Client android app.
I followed this article: https://www.3cx.com/docs/
I'm testing on my Huawei P20 Lite, but don't work.
If I minimize the app, for example to open another app, the 3cx app goes in background but not wake up when incoming call.

Do you have any ideas how can I solve the issue ?
Thank you for support

 

[AWS2P]

Hi i've you disabled battery optimisation or management on P20 related to 3cx app?

 

[Saqqara]

After making the change, have you reprovision the phone by scanning the qbr code

 

[itgs]

I solved my issue !
I noticed that I had the option "Enable PUSH for smartphones" disabled.
I enabled the option, reprovisioned the client and all work fine.
Sorry for my useless post.

 

[AWS2P]

It's not, you're welcome

 

[JohnS_3CX]

Hi itgs

I'm glad it was resolved. Also note that on some Huawei phones we noticed that swiping the app away from the recents, might stop the app working all together until you reopen it.

 

[Evolute IT]

Hi itgs

I'm glad it was resolved. Also note that on some Huawei phones we noticed that swiping the app away from the recents, might stop the app working all together until you reopen it.

Probably because of the aggressive battery saving of Huawei.