Android soft phone stuck

[Peter Richardson]

Hi all,

Please see attached screenshot. Stuck on this screen, won't connect. Am running all latest software updates on phone and PBX. Any ideas?

 

[YiannisH_3CX]

Hello @Peter Richardson

It looks like the client cannot connect to the PBX. Make sure that your port forwarding is correct and the firewall checker successfully passes. Also make sure that under extension settings / Phone provisioning / 3Cx client the option "Use 3CX Tunnel for remote connections (3CX Client only)" is enabled. Do you have the same issue in the local WiFi?

 

[Peter Richardson]

Thanks @YiannisH_3CX

Port forwarding is correct
Firewall checker passes okay (nothing has changed here, just new updated client)
"Use 3CX Tunnel for remote connections" was already enabled.
No, this issue does not happen when connected to WiFi at home, but I do have a VPN tunnel going to the PBX site, so that might not give you the answer you were looking for exactly.

Phone app version is 15.5.196

PS, when I try to click on anything in the app, it just freezes. I have to close it and reopen it once I have wifi connected.

 

[LeonidasG_3CX]

Please upgrade to 201, it's fixed in the latest beta.

 

[Peter Richardson]

Thanks @LeonidasG

How do I upgrade? It does not give me an option to upgrade in Google Play Store, and I can't seem to find an upgrade option in the app itself.

Thanks in advance for your help!

 

[LeonidasG_3CX]

Apologies, try the beta here.
https://play.google.com/apps/testing/com.tcx.sipphone14

 

[Peter Richardson]

Thanks @LeonidasG but when I click that link from my phone I get this error message (see attached)

 

[jimbo59]

You can click on that link from anywhere. It simply joins you to the beta program. Open your browser and type in the address if your links are screwed up.

 

[Peter Richardson]

Thanks @jimbo59 indeed you were correct, the link was screwed up. The old copy and paste worked a treat!

I registered and installed the update and now it connects SO FAST. it used to take about 15 - 20 seconds before, now it only takes 2-3 seconds. Great work guys!!

 

[Boyin]

I followed the suggestion to use the beta version because I was experiencing not connecting and freezing/delay after tapping on answer when a call comes in.

Connectivity has been great but now the 3cx app is draining significant amount of battery, 2% overall before, up to 23% overall on the beta.

Anyone experiencing this? Is there anything settings I need to turn off? Verbose logging is already off.