Announce and play, 2 sides

[Sudos]

Is there a way to:

A) Play the name of the extension being called in a round robin Queue and,
B) Play a message AFTER call is answered in round robin q, but before connecting both parties?

THANKS in advance. I've been trying to work through this for a while now.

 

[JohnS_3CX]

Hi Sudos,

From what I understand you want to play a personal greeting before the caller connects to the extension.

This is not a feature that directly exists, but you may have more luck posting this in the Call Flow Designer Forum.

https://www.3cx.com/community/forums/call-flow-designer.63/

 

[Sudos]

Will do thank you!

 

[VoIPTools]

Once the call is in the queue there are not many options. If each caller requires the same message, then an IVR placed before the queue will work. But if you need a personalized message, the CFD is your only option.

If playing a personalized message AFTER the queue call is answered is acceptable, we have an agent greeting tool that can do it.