Need help getting back access to my account.

[hughesdouglas]

Someone has reset my password on my admin panel on 3cx and has changed system owner to their account and system to their email. I need help asap i have tried to contact several different ways. This has been my original email

 

[bitn2]

That is not possible, unless that person had access to your email address.

 

[hughesdouglas]

How is that not possible? It has happened and im asking for help, its a 48 concurrent calling system, i have paid over 4k$ on this account, can someone not help me? i have the proof all of my invoices etc. the fact someone has replied in this manner not trying to help me is outrageous. Im not able to contact support unless it shows i have a system and my system was transferred to a different email without my knowing so. No one has had access to my email nor did i receive even a notification to my email about the transfer of admins.

 

[NikosT_3CX]

@hughesdouglas since this has to do with your license key, please contact our Customer Service Team,
provide them the appropriate information and the Team will check it and get back to you.
https://www.3cx.com/contact/

 

[hughesdouglas]

I have my license key, but my system isnt even showing up to select it no one has replied to me in 24 hrs

 

[hughesdouglas]

Ownership of the cyamonbreh.3cx.ph system was transferred to another account, so restoring your access requires 3CX staff to verify and correct the ownership on the backend. Please contact 3CX Support and explain that the system was transferred to an unknown email address; do not share your license key or other sensitive credentials in the request.
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im sure my system is a pbx, i have just tried to contact and it has said to contact here. I am going in circles if i dont receive proper help.