Announce Queue position to caller soft ringtone

[Mickel den Ouden]

I have a 3cx pro version
version number is 15.5.15502.6.

When a caller calls the company and gets in the queue, after 30 seconds it wil hear it's position in the queue.
Problem is that the ringtone keeps ringing softly in the background when you hear the announcement.

Can I turn this off ?

 

[YiannisH_3CX]

Hello @Mickel den Ouden

Please note that this is not possible as the music on hold set in the Queue will keep playing during the announcements. This is the way the system was designed.
I would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.