Answered /unanswered Calls

[Hajjaj]

Hi dears
I need to know exactly what's the real definition for Answered /unanswered Calls because I'm drawing reports but the results for the Answered /unanswered Calls is different for example if I draw report for unanswered/answered calls the unanswered results were 149 different while if I draw report from call report 63

Regards

 

[Evolute IT]

Hi dears
I need to know exactly what's the real definition for Answered /unanswered Calls because I'm drawing reports but the results for the Answered /unanswered Calls is different for example if I draw report for unanswered/answered calls the unanswered results were 149 different while if I draw report from call report 63

Regards

Answered is call that were picked up by someone.

Unanswered calls are gone to voicemail.