We have Fanvil X5U handsets, when an incoming call from the call queue comes in on some occasions when the user picks up the call it does not answer first time and the phone handset keeps on ringing until another user picks up the call.
The handsets are on the latest firmware version.
The 3CX system is hosted on the server in the office.
We recently got a new line installed as we thought this was causing the issue, the necessary ports are open on the router.
The handsets are on the latest firmware version.
The 3CX system is hosted on the server in the office.
We recently got a new line installed as we thought this was causing the issue, the necessary ports are open on the router.
