Answering Delay

[jrboone2017]

When the client answers an inbound call, the phone continues to ring for a few seconds before the call is actually connected. I was wondering if there is a way to have the call connect immediately when the phone is picked up. (The client has a 3CX PRO 4 SC License)

 

[TheodorosG_3CX]

What is the exact model and firmware version of the device?

 

[paulodagraca]

Hello jrboone2017,

Is the device working on WIFI ?
Working with an SBC, or as Routerphone, STUN ?
Is the 3CX server Local, via a VPN, or cloud based?

Paulo

 

[Kevin Attard Compagno]

I have experienced this gradual performance degradation with Fanvil phones. The only sure fix that worked for me was to reboot the phone, then it was ok for a few weeks.

 

[jrboone2017]

What is the exact model and firmware version of the device?

They have 4 Fanvil X4U and one Fanvil X5U-V2 as the router phone.The X4Us are on 2.4.19 and the X5U-V2 is on 2.12.20.

 

[jrboone2017]

Hello jrboone2017,

Is the device working on WIFI ?
Working with an SBC, or as Routerphone, STUN ?
Is the 3CX server Local, via a VPN, or cloud based?

Paulo

All Fanvil phones are wired. We have one X5U-V2 as the router phone and it is cloud based.

 

[paulodagraca]

Hello,

Did you try the 3CX supported Fanvil X5U-V2 phone Firmware V2.12.25.6 ??

Paulo

 

[PhoneMan123]

I would stay away from the current 2.12.25.6 firmware. We've seen numerous issues with this release and calls being dropped when parked or put on hold. Cases have been opened with Fanvil and 3CX. Also had reports of issues with the ring tone not working correctly for queue calls.