Any way to get a report that just has destination if no answer?

[robort]

Hi,

Is there a way to get a report that just has destination no answer on?

trying to get to the bottom of why on an agents screen the abandoned call number is always higher than in an abandoned call report?

Thanks

 

[Jean-ChristopheC_3CX]

Hello,
In a call reports you can filter with unanswered only.
We dont have a report just for no answer.

 

[robort]

thanks - any ideas why the abandoned calls number in the dashboard is always higher than in abandoned call report?

 

[Jean-ChristopheC_3CX]

Maybe in the report you checked the box " Exclude calls dropped before"?
So the abandoned calls under some seconds are not in the report?

 

[robort]

thanks but if you are logged on as the agent and go calls / abandoned calls this is less that the figure at the bottom too? any idea what the figure includes at the bottom of their dashboard? thanks

 

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Is there a way to get a report that just has destination no answer on?

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