Any way to make internal calls come through first to a handset?

[voipmaster32]

Hi, we have several handsets set up in a Ring Group. This ring group gets calls constantly throughout the day. Is there a way to make sure internal calls come straight through to the handset if it's extension is dialed directly? Currently when calling an internal extension, they just get a busy response, however ideally it rings the extension for some time and allows them the opportunity to pick up.

Will enabling 'Accept Multiple Calls' fix this issue? I am hesitant as I don't want the handsets to receive multiple external calls - only internal calls should appear even if the handset is already on a call. We are using Yealink handsets.

 

[Evolute IT]

Hi, we have several handsets set up in a Ring Group. This ring group gets calls constantly throughout the day. Is there a way to make sure internal calls come straight through to the handset if it's extension is dialed directly? Currently when calling an internal extension, they just get a busy response, however ideally it rings the extension for some time and allows them the opportunity to pick up.

Will enabling 'Accept Multiple Calls' fix this issue? I am hesitant as I don't want the handsets to receive multiple external calls - only internal calls should appear even if the handset is already on a call. We are using Yealink handsets.

I am unsure whether the "Accept multiple calls" would solve this as ring groups do not allow more than 1 call at a time per extension, but if the second call is internal, I suppose it would allow it.

You can safely enable it and test since you use ring groups.

 

[ChrisC_3CX]

As @ConceptsWeb said, if the second call is a direct call, it should ring with "Accept multiple calls" on.

Bear in mind that it will allow both external and internal calls, but, if you are not routing external calls directly to the extension through let's say a DID/CID rule or IVR, then external calls won't have a way to reach it.