Anyone have experience of HV.Select not being able to make calls?

[russywhite]

Hi All,

does anyone have experience of connecting 3CX version 16 to HV.Select SIP trunks, ours is connected and can receive calls but we cannot make calls, we get a 62.7.201.137 replied: 404 Not Found when we try to make a call.

I have tried all different kind of outgoing call configurations and cannot make it work, feeling very frustrated at the moment.

Thanks in advance.

 

[YiannisH_3CX]

we get a 62.7.201.137 replied: 404 Not Found when we try to make a call.

Is that the providers IP Address? If so then the error comes from the provider. You might need to use a different number format or send the number is a different SIP field for the call to be accepted

 

[russywhite]

Yes that is the providers IP address, I thought it was something to do with the numbering format but have tried all the combinations i can find and its still not working. The provider are not being very helpful either. :-(

 

[YiannisH_3CX]

Then i would try a support provider that we have tested and we know it works.

 

[leejor]

Perhaps someone else using HV.Select SIP, may have had the same issue, and have some suggestions.

Their website seems to indicate that they offer very good customers service, I would attempt to get them to provide you with more information. I assume you are paying for their service after all.