Anyone having issues with voicemail transcription?

[techclarity]

It seems to have stopped working on multiple instances for us. The Azure health dashboard does not show any issues.

 

[Christopher Reagoso]

hi Techclarity -

Are you using a free Azure account (and connecting all the customers on that 1 free account)? there's a limit to how many transcriptions you're going to get with that. we had a bunch of clients on the "free" version and after a while transcription would stop.

Try switching to the paid version with a new API key and see if that solves the problem, it's still very, very inexpensive.

Or, put each customer on their own API key instance

 

[cobaltit]

@Christopher Reagoso

With the announcement of the switch from Bing Speech to Speech Services can folks even upgrade to a paid account? I know they aren't letting folks setup new Big Speech accounts.

 

[techclarity]

I upgraded to paid account and it still is not working, but I did not regenerate keys. I guess I will try to regenerate keys and see if that fixes it.

 

[techclarity]

Well, it just started working again. I did not regenerate keys, but maybe it took some time for the paid account to take effect. The free account says it included 5K calls per month and I know we are not using that many, so not sure why it would stop working unless there was some other issue.

I did reach out to 3CX support to see if they could tell me if there is anything we can see in the log files that might provide insight as to why it stopped working.

 

[Christopher Reagoso]

The 5,000 call limit is really easy to hit. For us, that's when it stopped working.... we had a "free" key in a few instances just during setup, then it didn't get changed to another key... and this was in a call center with well over 150,000 inbound a month. Lol.

Also it takes them a little time to spin-up your credit/instance. So it's not terribly instant.

Keep me posted on how it goes! Sounds like you're on your way to better times