append incoming id to a (Ring my mobile simultaneously) call

[Hidara]

Hi,
I'm at wits end here and any help would be greatly appreciated.

When a call from a queue gets assigned to a free extension, both 3CX and their mobile rings,
as I have ticked the 'Ring my mobile simultaneously' .
In the 3CX app (android) the correct incoming caller id is assigned but on the mobile call the DID of the line is attached. How can I make sure the original callers id is attached to the mobile call.
Attached are my current outbound settings from the outbound trunk making the mobile call. I have tried to set 'Originator Caller ID' where I thought appropriate.

Thanks in advance for any help

 

[Marari]

I believe you want to set that for Remote Party ID - Called Party : User Part
Please test it and let me know if that works as you intend.

EDIT: Oops. Try that.

 

[Hidara]

I believe you want to set that for Remote Party ID - Called Party : User Part
Please test it and let me know if that works as you intend.

EDIT: Oops. Try that.

Cheers for the reply but no luck

 

[leejor]

Does your provider allow you to change outgoing caller ID? Some don't. There are several outbound trunk options that can be changed, depending on what your provider wants. I would check with them first to see if they allow it.