Assistance on adjusting voicemail length limits needed for hosted

[GirlScouts_CWM]

Hello,

I'm the IT Support for the Girl Scouts of Central and Western Massachusetts. We just went live with a hosted 3CX installation about a month ago. I would like to extend our voicemail durations up to 5 minutes but I am not able to.

I searched around and found https://www.3cx.com/blog/docs/maximum-duration-voicemail/ that states we need to edit an advanced parameter of MAXVOICEMAILDURATION to 300 (5 minutes)

I could not find this option in our admin panel then I found this thread https://www.3cx.com/community/threads/3cx-v18-cloud-maxcallduration.87503/ that states “It seems the installation in cloud does not allow the editing advanced parameters. Only the on premise installation allows it.”

Another 3CX support tech said to reach out directly for assistance. I'm not sure of the best way to reach out directly.

Thank you very much, Any assistance is greatly appreciated.

 

[AWS2P]

Hi,
unfortunatelly, SMB10 cloud hosted by 3CX or free edition are with limited customisable settings , that one you search for included.
So you can't hope a change on this except if you host PBX out of 3CX perimeter, but in that case you need to switch to paid license which is probably not what you want.

 

[SteveITS]

“It seems the installation in cloud does not allow the editing advanced parameters. Only the on premise installation allows it.”

Even the paid hosted versions of 3CX have a few things restricted. So, you'd need to host your PBX yourself somewhere. (and for the record, "on premises" in this forum includes hosting in a data center, as we do)

 

[GirlScouts_CWM]

Our hosted version is the Enterprise level. I thought the highest tier would allow us some minor customizations like voice mail length.

 

[N_G]

@GirlScouts_CWM I will follow this up to enable this on your instance.....

 

[AWS2P]

Our hosted version is the Enterprise level. I thought the highest tier would allow us some minor customizations like voice mail length.

License type is one thing and of course when this is an entreprise one you have the max. features 3CX can offer. But the place where runs the PBX is almost also important to be free to customise settings

 

[GirlScouts_CWM]

@GirlScouts_CWM I will follow this up to enable this on your instance.....

Thank you very much!