A bit of a tricky situation here, we have a customer with a specific piece of call software that pulls up certain information on the incoming call based on what's provided by the phone system, currently this is the call group name.
With that in mind I would like to have the below behaviour in 3CX, in the simplest way possible, whether that is using the CFD to assist or not, given that I need to set up lots of DDI's to function in this way, each calling a different external number.
1. DDI Called
2. Call Ring Group "Customer (200)" for 10s
3. If no answer call external number
3. If no answer, call original Ring Group "Customer (200)" again for 10s
4. Go to voicemail if no answer
Each DDI will have its own external DDI to attempt the outbound call, at step 3
I currently have this working via the creation of x2 call groups and one dummy user with "Ring my mobile simultaneously" enabled, but this involves a lot of steps. (example below)
1. DDI Called
2. Call Group "Customer (200)" (10s)
3. Call dummy extension with mobile setting enabled to call external number (10s)
4. Call Group "Customer (200) VM" (10s)
5. Voicemail
With that in mind I would like to have the below behaviour in 3CX, in the simplest way possible, whether that is using the CFD to assist or not, given that I need to set up lots of DDI's to function in this way, each calling a different external number.
1. DDI Called
2. Call Ring Group "Customer (200)" for 10s
3. If no answer call external number
3. If no answer, call original Ring Group "Customer (200)" again for 10s
4. Go to voicemail if no answer
Each DDI will have its own external DDI to attempt the outbound call, at step 3
I currently have this working via the creation of x2 call groups and one dummy user with "Ring my mobile simultaneously" enabled, but this involves a lot of steps. (example below)
1. DDI Called
2. Call Group "Customer (200)" (10s)
3. Call dummy extension with mobile setting enabled to call external number (10s)
4. Call Group "Customer (200) VM" (10s)
5. Voicemail
