Attended Call Transfer - wrong caller ID

[skillsinc]

When the receptionist (ext 100) does an attended call transfer, the caller ID shows as ext 100 and not the caller ID number of the caller.
If the call goes through the digital receptionist the caller ID is correct.
How do we fix this to show the external caller's caller ID?
All our phones have Re-invites turned on if it matters.

Thanks,
Ed Hammond

 

[eagle2]

When the receptionist (ext 100) does an attended call transfer, the caller ID shows as ext 100 and not the caller ID number of the caller.
If the call goes through the digital receptionist the caller ID is correct.
How do we fix this to show the external caller's caller ID?
All our phones have Re-invites turned on if it matters.

Thanks,
Ed Hammond

This is normal for attended transfer. The originator's caller-id should be seen at destination after call transfer is completed (i.e. ext. 100 hangs up)

Regards