Attended Transfer - Dial code *83# Extension # does not work

[aiaustralia]

Hi, we have this issue where the dial code for Attended Transfer does not appear to work.

1. Configured BLF to *83#extension#
2. Called an external number from phone #1
3. Pressed BLF button
4. Phone displays Not Found

Referenced instructions:
Feature 4: Attended Transfer

1) Press *83# number/extension # that you want to transfer the call to
2) *84 to complete transfer once the recipient answers

Example: When you are in a call press *83#105# – This will put the current call (from the PBX) on hold and make a new call to 105. When 105 answers announce the call to the recipient and dial *84. The 3CX PBX will join the previous held call with 105 and disconnect you from both calls.

Source: http://www.3cx.com/blog/extension-user- ... ial-codes/

 

[YiannisH_3CX]

Hello there,

These dial codes are used under mobile agent service in the link you provided.
These are used by mobile agents only and not internal extensions of the PBX.
This is clearly stated in the guide http://www.3cx.com/blog/extension-user-manual/dial-codes/

Mobile Agent Service (V12 or later)
Note: For the Mobile Transfer Service to work, the option “Ring my extension and my mobile at the same time” must be enabled in the extension’s properties.

This service provides the ability to make transfers using DTMF inputs so you can effectively make transfers from your mobile phone.