Atypical Office Hours

[Mike Hammett]

I have a new customer who has a standard set of weekday hours but then is open 1st and 3rd Saturdays. I don't see how to configure that.

 

[gustavo.loureiro]

Hi.
Not an expert, but maybe a call flow using something along these lines:https://www.3cx.com/docs/cfd-time-based-routing/

 

[Mike Hammett]

Hi.
Not an expert, but maybe a call flow using something along these lines:https://www.3cx.com/docs/cfd-time-based-routing/

Ah, I forgot about CFD, despite using it several times. I'll look into it.

 

[Mike Hammett]

CFD didn't seem to be that flexible unless I wrote it in C#, so I went a different direction. I installed the call handling scripts to re-enable the dial code for office hours and configured BLFs for that.

 

[NicholasP_3CX]

They could also just force the PBX to in office hours when they come in on that Saturday and then set to default office hours when they leave

 

[Mike Hammett]

They could also just force the PBX to in office hours when they come in on that Saturday and then set to default office hours when they leave

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The vast majority of my customers have never opened the app or logged into the web interface. Many of them don't even have email.

 

[NicholasP_3CX]

With Update 4 we are introducing the call scripts to allow them to do this from the phones.

 

[NicholasP_3CX]

The vast majority of my customers have never opened the app or logged into the web interface. Many of them don't even have email.

You did mention this is a new customer though.

 

[Mike Hammett]

You did mention this is a new customer though.

Right. New customer, but not using anything more than the desk phones.

I managed to use the call control API scripts to get that functionality back.


https://www.3cx.com/docs/call-api-linux/