Audio Bleed while in Digital Receptionist

[garyasher]

I have 1 customer that uses the Digital receptionist. Just so happens, only the owner has an issue. We have a SIP trunk that delivers the call to the Audio receptionist. When he starts to hear the opening greeting, he also hears a ringtone. Other users say they have never heard the ringtone and have never had it reported to them when they take calls.

The user is calling from his Verizon Android. I don't know the model yet. He says he hears it on every call.

This cell phone, as well as the others, is configured as his mobile device. He doesn't use the 3cx Android app.

I am still gathering information, Is there anything that I should ask for and where should I begin with 3cx.

Thanks in advance,

Gary

 

[YiannisH_3CX]

Hi @garyasher

So the owner is calling the PBX using the mobile network. The call is answered by the PBX and the prompt configured in the Digital receptionist plays correctly but while playing he also hears a ringing tone?
Does he keep hearing the ringing tone after the call is routed somewhere?
Does the ringing tone play for a specific amount of time?
If you call the same number do you get the same behavior?