Audio Conference - 3CX calls participants even if option is disabled?

[Stefan Löwe]

Hello everybody,

we are running 3CX Version 15.5.15502.6 (15.5 Service Pack 6).

Under Conferencing Settings -> Audio -> Options -> Call participants when the audio conference starts is NOT selected.

Under Settings -> Parameter Settings -> CONFERENCING_CALL_INTERNAL_PARTICIPANTS value is 0 (zero).

But 3CX ist calling participants of schedule audio conference at start time. This is very confusing. Can anybody explain?

Thanks so far.

Stefan

 

[YiannisH_3CX]

Hello @Stefan Löwe

i tried to replicate but i was not able to. The Phone system will only call participants when the option is enabled. Can you provide more details on where you are scheduling the call from and if you are facing the issue with internal and external participants so i can try to replicate the issue

 

[Stefan Löwe]

Hello YiannisH,

thank you for your fast response.

The conference is scheduled in 3CX-Softclient for Windows.

It seems that only external participants are called. It's independed if a contact from phonebook is selected or only a phonenumber is entered (which doesn't work in Webclient)

Do you need any logfiles? 3CXDialer.log contains the calls from confernece extension, but no reason why the calls took place ;-)

Stefan