Solved Audio Conference Emails Not Going Out

[Brett Coleman]

Where can I look to try and find out why audio conference emails are not being sent?

 

[GiannosC_3CX]

Hi Brett,

Are you using this steps to create the conference call (https://www.3cx.com/user-manual/video-conferencing/#h.bdcsiayymc8k) or are you trying to create a conference through IP phones? Please give us an example.

Thanks

 

[Brett Coleman]

I tried using the Windows 3CX client and also the webportal, both did not send any email announcements. The conference tests all started at the correct times.

 

[Brett Coleman]

I am thinking it is related to this message:

AuthenticationMechanismTooWeak: 5.7.14 <https://accounts.google.com/signin/continue?WHOLEBUNCHOFSTUFFDELETEDSINCEITLOOKEDACCOUNTRELATED> Please log in via your web browser and 5.7.14 then try again. 5.7.14 Learn more at 5.7.14 https://support.google.com/mail/answer/78754 h95sm7689073ioi.36 - gsmtp

Any help out there?

 

[Brett Coleman]

As with most issues, time and reflection resulted in a solution. I found this post:

https://www.3cx.com/community/threads/3cx-e-mail-notifications-problem.49853/#post-208628

which referenced this guide:
https://www.3cx.com/blog/docs/gmail-mail-server/

resulting in email notifications working!

The cause of the problem was password and security settings.

 

[YiannisH_3CX]

Glad the issue was resolved and thank you for sharing your solution