Audio Conference poor quality

[Erik Stave]

This morning we had a group of 4 users do a audio conference in our office. All 4 users were on the 3cx windows phone. All 4 users were on our lan The call quality was extremely poor. They stopped the conference and used skype instead.

My question is where can I see logs of this call and how can I troubleshoot this poor quality on the audio on this conference?

 

[leejor]

You can look at the Activity log for the calls. It may show a different Codec being chosen that isn't normally used. If it is a LAN/WAN/internet issue, then there probably won't be anything in that log.

 

[Erik Stave]

You can look at the Activity log for the calls. It may show a different Codec being chosen that isn't normally used. If it is a LAN/WAN/internet issue, then there probably won't be anything in that log.

There is nothing in the Activity log. These users were on our local lan.

 

[leejor]

What type of "bad audio" was it...clicks/pops, dropped audio, hiss/noise? Could it have been introduced by one of the devices on the call?

 

[Erik Stave]

What type of "bad audio" was it...clicks/pops, dropped audio, hiss/noise? Could it have been introduced by one of the devices on the call?

The said it was like you were driving with the window down on speaker phone. I will ask if the quality changed with the addition of any one user.

 

[leejor]

If it were an audio issue caused by the network, there are usually drop-outs, echo, hollow sounds, delays, etc. A constant sound, like is hiss or static sound, would have me thinking that it was emanating from one of the users devices. It may be a one-off.

 

[Erik Stave]

It seems to be the windows client. When we switched to either the desk phones, android and ios apps the audio is much better and much clearer.

 

[YiannisH_3CX]

Try using the clients without the headsets, if these are laptops you can use the default microphone and speakers of the machine. See if that makes a difference if the call quality.