Audio options randomly reset to default

[Alain Tremblay]

So every once in a while, I answer a call and the sound come out my speaker ent the mic is my headset's, making me look like an idiot.

Is there a way to ensure the audio settings don't change?


Fig 1: What I set it to



Fig 2: What it randomly resets to


I've searched the forum but haven't found anything. Happens in both computers I use the Windows softphone with.

 

[SweetAction]

I'm going to guess that sometimes the 3CX app starts and your headset isn't "available" (meaning the dongle is unplugged or similar - but Windows doesn't show it as an audio device). As a result 3CX can't "bind" to that device that isn't present and resets back to Primary (system default).

Fix? Make sure the headset it available when 3CX starts.

 

[Alain Tremblay]

Well, it is available but maybe the app is not patient enough when the computer comes back on from sleep. The dongle is always plugged.

 

[SweetAction]

If you want to brute force it...

in %appdata%\3CXPhone.xml

The config line: <MicrophoneDeviceGuid> and <SpeakerDeviceGuid> will contain the GUID of the device. Set it via the App, edit the file, copy the GUID.

Now you can replace the GUID via *automation* whenever/however you want. For example, you can have a script run every time 3CX is started and that script does a find/replace of the config file lines.

 

[Alain Tremblay]

If you want to brute force it...

in %appdata%\3CXPhone.xml

The config line: <MicrophoneDeviceGuid> and <SpeakerDeviceGuid> will contain the GUID of the device. Set it via the App, edit the file, copy the GUID.

Now you can replace the GUID via *automation* whenever/however you want. For example, you can have a script run every time 3CX is started and that script does a find/replace of the config file lines.

Awesome, that's what I was looking for, thanks!