Hello, inserting the string [enable-direct-call="true"] in the code of the live chat I can directly initiate calls to the queue or to the extension without having to go through the chat. However, I am not asked for authentication (to enter name and email) and when I receive the call on the extensions I read Webvisitor. Even if you enter the [visitor-name="xxxx" visitor-email="xxx"]
parameters in the live chat code, these are not considered and webvisitor is always displayed. Is it possible to request authentication before starting the call?
parameters in the live chat code, these are not considered and webvisitor is always displayed. Is it possible to request authentication before starting the call?
