Authentication ID and not DID No.

[Shieldwolf_0007]

Hello everyone. I know that this is a very easy problem but since I am new in 3CX, its hard for me to understand. My issue is when trying to call a cellphone. It will register the Authentication ID and not the DID No.. So when the client tried to callback that no.He will encounter an error because its Authentication ID and not a DID. My question is, how will I configure this in the 3cx that every time we call, the DID will be register on the cell phone and not Authentication ID.



Thank you very much.

 

[Sergiy]

Can you provide more inputs. Your 3CX PBX connected to cellular network over GSM gateway that added in system as VOIP operator?

 

[Shieldwolf_0007]

Hello Sergiy,


Thank you for replying. The VOIP Settings was configured by our VOIP Provider so I am not sure what to configure on the settings. But this morning, after changing the External Number using the DID No. under VOIP Provider>General Tab>Account details. I was able to see the correct DID No. when calling my Cell Phone. Problem Solved.




Thanks,
Shieldwolf