auto answer

[BuddyFarr1970]

I am using professional perpetual 16.0.6.655

I have one user out of 1,536 extensions that is auto answering and I can't figure out how to turn it off. they have one physical phone, yealink T46S, with latest firmware. This is a new phone that we installed to replace an old one that was doing the same thing. I understand this is a config setting somewhere but I started at the source since I can't find the setting anywhere in the system. She is also using the webclient page in chrome. we do not have the app installed on her computer.

 

[JohnS_3CX]

Hi Buddy,

You have posted in the Windows client section, so if the user has the 3CX Windows client running, then it can be found under Settings > Advanced Settings
Click it once and it should disengage




IF the auto answering is happening on a deskphone though, then you need to address that on the deskphone itself probably from Settings > Features > Auto Answer