Auto Attendant and voicemail acts randomly

[rlarsen]

Has anyone else experienced random behavior by the Auto Attendant. I've had complaints about calls going straight to voicemail, users punching options and winding up to different destinations than the option is programmed for, wrong attendant being played... I.E. Closed office message when the office is open, etc.

I keep wanting to write this off as a carbon based error, but I've gotten a lot of complaints.

I have a fairly complex configuration with several offices, different office hours and attendants begin played depending on "Available" or "Out of Office" status, some automatically switching using the office hours, others not.

 

[davidbenwell]

Hi, this sounds like a miss-configuration of 3CX,

I think you need an audit on 3CX to see what is actually going on, as you have said its a multi-site install, its going to be very hard to guess what the problem is without an audit.

PM me for more info.