Auto callback Option

[Jpaudio]

Hi everybody,

I am currently trying to enable the auto callback function for my assistance center.

On the call recording it gives me the option to press * to request a callback.

When the extension starts to ring I pick it up, it should auto dial which it doesn't.

I have set up a outbound rule, but it either drops out straight away or it goes to hold tone and doesn't call out.

Any ideas? The outbound prefix matches both the queue and the outbound rule.

Is there instructions anywhere on how to set this up?

Thanks
Julian

 

[Pierre_3CX]

Hi there,
What are the outbound rule criterias set? only prefix or anything else?

 

[Jpaudio]

Tried all diff prefix, any suggestions?

 

[Pierre_3CX]

You should have a rule with prefix or number length criterias only, no criterias on extension/group of extension, is that the case?