Auto Dial

[sst_ekell]

Background: Polycom phones and 3CX Pro v16

Behavior: User dials number on phone handset and then must press the Dial button to initiate the call.

Request: The client's old phone system would dial the number for the user instead of waiting for the dial button to be pressed. if they waited like 2 seconds. The client would like this same functionality in 3CX. I'm not finding a setting that would enable that, can someone point me to how to make this change?

Thank you!

 

[Alphabetic]

You would have to create yourself a phone template and edit the dial plan timeout so that it dials when it detects xx digits or after xx seconds of inactivity.

3CX MGMT Console > Settings > Templates

Copy your Polycom template and do a search for "digit" which will take you to where you need to be.

I dont use Polycom so im not entirely sure what info needs to be set.

you could try exporting the config from a phone and looking at the current "Dial Plan Settings" to see if you can see the variable set there. Maybe you'll find dialplan.userdial.timeout="x" which you could set and apply to your custom template.

 

[leejor]

There might be something in here that is of use. Not certain if all Polycom products use the same format dialplan.

https://sipfoundry.atlassian.net/wi...91748/Digit+Maps+used+to+Define+the+Dial+Plan