auto dialer, system calls automatic to the customers

[Giorgi Kambarashvili]

hello, i am interested, does this system has a feature which can automatically call to the specified customers and play recorded text? if yes how can i make it happen (configuration)
and 1 more question, does this system has a call center - supervisor function? live listen to the agents and etc.. ?

i am going to buy a pro version and want to know everything

 

[leejor]

There is no native function to place calls, and play a message, that feature may be available in an add-on from another party, such as https://www.voiptools.com/product/3cx-dialer-by-voiptools/

There is a Call Centre function, including monitoring of calls.

https://www.3cx.com/ordering/pricing/

https://www.3cx.com/call-center/

https://www.3cx.com/contact-center/

 

[Giorgi Kambarashvili]

it is very expensive, 1000$ for a year, any possible cheap versions?

 

[leejor]

I have no idea, never used one, you'd have to do some research. Others on the forum may have some suggestions, and keep in mind that any dialler unit, that can be used on analogue lines (an older model) could be used with 3CX in conjunction with ATA's.

 

[Giorgi Kambarashvili]

i have searched but no1 writing clear what to do or how can i make it happen, step by step guide or configuration, will 3cx support help me if i will have a pro plan purchased? because without an auto dialer i do not need this or other system.. my job requires auto customer notifications..

 

[leejor]

It is not a feature that is included with 3CX, it will be an add-on, so there will not be support from 3CX itself. Any support will be from the company the you purchase the dialler from.