Auto Provisioning Cisco Phones on 3CX V18

[SIP Connect]

Hello All,

The issue i am having is that since the upgrade from V16 to V18 the auto provision for Cisco phones have stopped working. Nothing you change in the 3CX management console will be pushed out to the phones. The phones are still registered as the config on the phones haven't changed its just i cant change any settings without logging into the phone directly.
If i was to factory reset a Cisco phone i wont be able to re-provision it without doing it manually.

My customers Cisco phones are setup on SBC/STUN. I know that Cisco phones are not supported for SBC or STUN.I found a way to be able to use STUN/SBC provisioning on V16 which worked great. But now that fix no longer works.

I know that Cisco phones are legacy devices on 3CX and are not really support anymore but i am hoping that someone else has come across this issue and has found a way to enable the provisioning on Cisco phones on V18.

WE are in the process of upgrading my customers to phones that are supported but its easier said than done as some customers have a lot of phones which would be a large cost. so for the time being we still need to keep these phones working.

If anyone is able to assist with this it will be much appreciated.

 

[cobaltit]

I doubt anyone is going to explicitly tell you how to bandaid your bandaid. Assuming you've only changed one customer and ran into this issue during testing you might just have to make the edits manually. There aren't a ton of scenarios where you should be needing to modify buttons that often.

Now if you upgraded all of your customers and are now just running into this issue well....

The fix is going to depend on why your original bandaid broke. So once you've identified that, you'll be on your way to designing a fix.

 

[SIP Connect]

Yeah i didn't really think this would help but was worth a shot.
My original fix was a small change in the Nginx file but when going to V18 that file has changed and its not structured the same way so i cant do the same fix.

 

[cobaltit]

Ok, I figured it was such. And as such, I suggest checking the nginx forums as the you will probably find more help there. Nginx isn't 3CX specific so I'm sure if you explain what you are trying to do there along with your previous fix, someone will be able to help you.

 

[SIP Connect]

That actually helps. Thanks for the help mate

 

[SIP Connect]

@cobaltit Actually what forums were you referring to. Are you able to link it to me please.

 

[SIP Connect]

Nevermind. I was able to bandaid the bandaid.
I was able to figure out what to edit in the Nginx file to get the Cisco phones to be able to be auto provisioned.

 

[cobaltit]

NIce. Hope that sticks for you. I do recommend trying to get on supported phones as soon as possible.

 

[SIP Connect]

Its in progress but its harder for some customers, thus the bandaid.
I appreciate your help anyway.