Automated Attendant / Office Hours Issue

[Scott Sternaman]

Hi all,

Having an issue where in we set up our office hours from 10am till 1700.

1700 is supposed to be 5pm but the system doesn't go into night mode till 6pm or 1800 hours...

thoughts?

 

[Saqqara]

Need more info on your setup.

What version of 3CX i.e. 15.5.15502.6

Linux or Windows version ?

Is the time correct on the host machine ?

Are you configuring the settings under Settings - Office Hours ?

Are you using specific office hrs on the sip / trunk instead of the global office hours.

 

[Scott Sternaman]

Need more info on your setup.

Hi,

What version of 3CX i.e. 15.5.15502.6 "yes this version"

Linux or Windows version ? "Windows 10"

Is the time correct on the host machine ? "Yes"

Are you configuring the settings under Settings - Office Hours ? "Yes I am"

Are you using specific office hrs on the sip / trunk instead of the global office hours. "using a grandstream to convert to copper, no sip / trunk"

-Scott

 

[YiannisH_3CX]

Hello @Scott Sternaman

Is the office opening at the correct time in the morning? Also are there any specific hours setup on the gateway that might cause a conflict? Can you send us a screenshot of your office hours setup?