automated report call

[kla]

Hello everyone,
I'm implementing an IVR system and i need to make a comprehensive call logging for regulatory audit. They asked for a report file (preferably a csv file) and the report to be generated every 24-48h for the calls of the current and previews day.

**3CX Version:** v20 U7 Build 1080
**Customer Requirements (quoted verbatim):**
1. Numero chiamante (must be ROC registered) - Customer handles ROC registration
2. Numero chiamato
3. Data e ora di inizio conversazione
4. Data e ora di fine conversazione
5. Durata della chiamata (includes ring time)
6. Durata della conversazione
7. Operatore che ha gestito la chiamata
8. Deve essere presidiato (customer managed)
9. Script chiaro identifying company and call reason (customer provides script text)
10. Callback request function (can create call script)
11. Callback within 48 hours (customer managed)

**When i try to export directly from 3cx PWA i only have this info . Is there a way where i can get all the infos that they gave me? I read the documentation using CDR but it is not very clear. Thank you very much.

Tempo di chiamata	ID chiamata	Da	a	Direzione	Stato	Sentiment	Sta squillando	Conversazione	Costo	Dettagli dell'attività di chiamata

 

[Alphabetic]

Have you tried scheduling a call report with these filters:



Hit Save/Schedule and have it email you daily. I think it should send as a CSV.

 

[kla]

thank you very much for your answer. I have tried this but i need also other type of information for the call, like the operator who managed the call, or date and hour of the start and the end of the call which as far as i saw it is not shown on this kind of report if i am not mistaken.

 

[Alphabetic]

Date, From, To, Direction, Status, Ringing.

You can create an end call column yourself by adding the ringing and talking to the start time.

 

[Alphabetic]

You can also look at the inbound/outbound call reports, they give you a total duration value.