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- Aug 13, 2012
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I have set up 3CX+IVR inbound call handling, which has been working well for some time.
I'm now looking to add automated dynamic text-to-speech outbound calls, driven by requests from an external back-office system.
This isn't a call centre application, so I don't need predictive dialling.
I'm aware of the 3CX APIs for making outbound calls, but can I process these calls through the VAD?
What is the latest advice on this? I've seen conflicting information in past replies from VAD_Support in the forums.
For instance
Thanks
I'm now looking to add automated dynamic text-to-speech outbound calls, driven by requests from an external back-office system.
This isn't a call centre application, so I don't need predictive dialling.
I'm aware of the 3CX APIs for making outbound calls, but can I process these calls through the VAD?
What is the latest advice on this? I've seen conflicting information in past replies from VAD_Support in the forums.
For instance
andyou can launch the call with 3CX API and specify to connect it to a VAD callflow extension
The VAD is designed to work with inbound calls only. It can't make outbound calls
Thanks