Automatic Call Back

[michael.mchugo]

Hello,

Is there a way to use the Call Flow Designer to create an automatic call back for abandoned/unanswered calls?

We are using the Queue call back but also want to automate the tools to automate those that drop out.

Thanks in advance

 

[Alejandro_3CX]

Is there a way to use the Call Flow Designer to create an automatic call back for abandoned/unanswered calls?

Hi, you can use the following project, however please note that CFD is not offered on Hosted by 3CX as described here

Have a nice day!

 

[michael.mchugo]

Hi, you can use the following project, however please note that CFD is not offered on Hosted by 3CX as described here

Have a nice day!

Sorry Alejandro, I was hoping for a way to have a auto call back for abandoned call in a queue. So in theory, customer calls, goes into a sales queue and hangs up whilst in the queue, they dont press the option of 2 for a call back.

I want these to be automatically called back by an agent.

 

[Charles_3CX]

I'm afraid there is no automatic way to achieve this.

 

[VoIPTools]

It is possible through custom development using the 3CX Call Control API. We would need to monitor for missed queue calls, then initiate a call back. However, I am unaware whether it is possible to add call-backs to the queue's call back list (I have never investigated this). If it is not possible to add the caller to the queue call-back list, we could set up a priority queue and only call people back when nobody is waiting in the queue.

 

[michael.mchugo]

It is possible through custom development using the 3CX Call Control API. We would need to monitor for missed queue calls, then initiate a call back. However, I am unaware whether it is possible to add call-backs to the queue's call back list (I have never investigated this). If it is not possible to add the caller to the queue call-back list, we could set up a priority queue and only call people back when nobody is waiting in the queue.

Could we discuss this further? the number below didn't seem to work.

 

[VoIPTools]

I just called the number from my cell phone and it worked. You can also email me.

 

[Axus Technologies]

Hello,

Could you please provide an update on the auto callback feature for abandoned calls? We are at risk of losing a deal to another vendor due to the absence of this functionality. It may seem trivial, but it's a critical issue for our discerning clients.

Thank you for addressing this promptly.

 

[VoIPTools]

I received your email and responded to you.