callback

  1. Callback for recordings

    Hi all, does 3CX support sending call recordings (the actual audio file, or a recording URL) to a callback/webhook URL automatically when a call ends? I’ve configured Remote Data Storage & Archive to S3, but recordings only appear there once they’re archived. I’m looking for a way to push...
    • scipioafricanus
    • Thread
    • callback recording recording downloads
    • Replies: 3
    • Forum: SMB

  2. Call back offered

    Currently, when a queue (under advanced) is set to “Call back offered” at the timeout set 3CX does not offer the callback to the caller. Instead, after the timeout, the PBX immediately plays: In reality the caller never requested anything, and the system does not give them a choice. This...
    • Samfiller
    • Thread
    • call back callback queue
    • Replies: 0
    • Forum: Server

  3. V20 - Force Extension to be online/available

    Hello Everyone, I've been looking for a solution to an unexpected problem encountered after moving to V20. Scenario is as following: client has requested us to create a callback queue - queue dedicated specifically to leave a callback. However for this to work, queue must have a working...
  4. blancers

    Automatically Route Incoming Calls to the Last Dialed Extension

    Hello 3CX Community, I'm looking for assistance with a call routing scenario in 3CX. Here’s what I’m aiming to achieve: I have four extensions in my 3CX setup: 1001, 1002, 1003, and 1004. Suppose extension 1002 makes an outbound call to +1xxxyyyzzz. When +1xxxyyyzzz calls back next time, I...

  5. Automatic Call Back

    Hello, Is there a way to use the Call Flow Designer to create an automatic call back for abandoned/unanswered calls? We are using the Queue call back but also want to automate the tools to automate those that drop out. Thanks in advance

  6. 3CX CallBack

    Hi there, I'd like to have the option of a callback system where you can press option 2 AND a timeout of 10 minutes, would this be possible? If not, via a CFD?

  7. Callback issues

    Good morning, I try the callback function via our 3cx server, but the phone rings but hangs up automatically after +- 5 seconds. Then the phone rings 1 time at the person who initiates the callback I've tried several things based on other forum_posts but I can't figure it out at all...

  8. Change queue callback feature prompt

    Hello, I am testing the callback feature in call queues. can the statement "you have requested...." be changed to something like "Do you want to request a callback?"? If the callback feature is triggered after a certain amount of time, this statement does not make sense since the caller...
  9. akjon RooSho

    Solved Can I see Callback requests from Web Client?

    Hi, If I somehow miss the callback request is there any place in Web Client to know who asked for callback? I can only see number of callback requests on 3CX Wallboard, but not who asked for callback. I know until I finish all the calls from queue they will be seen. but lets say by accident the...

  10. Callback Caller Name

    We are trying out the callback feature with our queues but we have an issue with people requesting callbacks when they do not have a DID. In order words, they request a callback and when our user is connected, they get a receptionist who has no idea who called us and we don't know the caller's...
  11. Tim Milan

    Call Back Validation

    Would be really helpful to have 3CX do some form of a minimum digit verification. Internally we have 2 different systems. When calls come in from one system to the other, it pulls the 5 digit extension sometimes. When 3CX goes to make the callback, it fails, because that 5 digit extension...

  12. Extension filling call back

    Hello everyone! I have just recently upgraded one of my clients to 3cx 15.5, and we are having a very strange issue. One of the user's that is using a grandstream gxp2160 is getting a call from her own extention and it fills up her incoming queue lines with calls from herself that will not go...

  13. Agent callback warning

    Hello friends ! I wonder if it is possible to put a message to the agent when entering a callback call in the queue. As an example the client requests the return and when the callback goes to queue, today a normail connection enters and it already answers the client without knowing that it was...

  14. Callback when all agents are logged off

    Good afternoon, I was able to configure the callback in my queues, giving the client the option to type two, this perfect job, as soon as any agent finishes a call, it returns the client connection. However, it would need to work as follows: The client calls, and if no one is logged in, or...

  15. How to switch off the voiceover in Callback function?

    I have Pro-version of 3cx and use the callback function, but it very uncomfortable. For default, the sound set of this function is: "You have requested a call back to the following number"+*very slow pronouncing numbers*+"press * for configrmation". But i dont want this. It sounds ridiculous! I...
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