Automatic callback

[voip13]

After a call from the customer, I must automatically call them back for a satisfaction survey. The callback must filter calls from customers who beep or hang up before picking up. These two types of calls are not taken into account in the callback. Calls supported for callback are those that have a duration of sixty seconds or more.
I come to you for help.

Best regards,

 

[Alphabetic]

Having a system that calls someone back to answer a questionaire would be hella annoying for whoever is getting the call..
You should instead have the agent ask the other party if they want to participate in a survey and then have them forward it on to a CFD. I for sure am not going to answer a call, listen to a robot and then answer a survey... I cant imagine others would want to either imo.

 

[Evolute IT]

@VoIPTools Survey tool is perfect for that.