Automatically switch call controll on 3CX App

[Tm99]

Hi guys,

all our users are currently using the 3CX Windows client on site in CTI mode. Due to the more coming home office option in our company, more and more users are taking their laptops at home.

Unfortunately, they forget to change the call control in the 3CX client from CTI to softphone very often. Is there any possibility to change this behavior automatically when they are off site and using the 3CX tunnel?

Cheers, Timo

 

[JohnS_3CX]

Yes, edit the extension provisioning, select 3CX App from the drop down menu and then change this option to softphone:



It requires that you also have "Re-provision phone on Startup" option enabled from before. If this was disabled, you will have to send them a new welcome email after the changes were made so they can receive the changes.

 

[Tm99]

Thx for your feedback but I already know that this is not possible. I talked about an automatical switch when the client is not on site, independent from the configuration in the extension. To change this for all clients periodically by the admins is not an option.

 

[JohnS_3CX]

Ah I see, you mean when onsite you want CTI, when offsite you want softclient.

This is not possible I'm afraid, you can only set the main default mode you wish to have, and the client will always default to it.

>To change this for all clients periodically by the admins is not an option

If this is not an option, then it's up to the user to change it manually each time, there is no way around this.