Avaya Provision problem after Upgrade to V18 | Avaya IP Phones 96XX |

[Gummies]

Anyone has this issue ? Everything was perfect under V16 after upgrade my new phones only get this message : Empty Proxy Server List.

Provisioned Avaya phones under V16 currently working perfectly under V18 is only new phones.


Link : https://www.3cx.com/community/threads/avaya-provision-problem.86148/

 

[JohnS_3CX]

Hi @Gummies

When it comes to legacy phones, we do not test them with newer releases of 3CX so we cannot guarantee that they will continue to work forever.

For now, you can check if the proxy server is filled in by copying your provisioning link from an Avaya extension, then pasting in your browser and adding this to the end like my example:

http://10.31.0.30:5000/provisioning/xxxxxxxxxxxx/46xxsettings.txt

Search the text file you just downloaded for SET SIPPROXYSRVR and check if there is an IP populated in it.

 

[Gummies]

Hi John,

I think is a problem with 3cx v18 web server config. as you see said im not getting text plain txt . this is why my Avaya Legacy Ip phones can not get 46xxsetting.txt.

If i go to a browser file is going to be downloaded no presented as a text.






This is how Avaya IP phones need to Get ours txt. ( from a production Avaya PBX ) ( text Plain )

 

[JohnS_3CX]

Run the capture again, and see if the Avaya actually takes the file.

You can confirm this by right clicking on the GET packet, Follow, HTTP Stream



a) Now you should see a screen showing what the phone actually got.

b) Copy all that text into a text editor, and search for SET SIPPROXYSRVR.

This should confirm whether 3CX served the file successfully to your phone. After this, it depends on the phone more than anything..

Note: I generated the same file on a V16 and V18 and the files are identical (other than the server IP and provisioning folder of course). If the above is as I describe, then I think that whatever issue you are facing is probably not related to 3CX.

 

[randybell]

any luck with these. I have a client who has been using these 9608 for 2 years on 3cx, now they will no longer work once rebooted. Same Issue Empty SIp Proxy Server List. I can see the phone grabbing all the correct and same info as always from dhcp 242, but will no longer connect to 3cx. If the phones are working and do not reboot, they continue to function.

 

[Gummies]

Using External Apache Web server finally is working....

my only problem right now is my phones ramdon logout after few days.

 

[randybell]

hmm.. so the cause is 3cx web server. Too bad, it makes me look pretty stupid when they worked all this time and 3cx touted this to get clients and now it's not working or flakey. Seems to be a pattern with 3cx. support or partially support hardware then pull the rug.

 

[JohnS_3CX]

hmm.. so the cause is 3cx web server. Too bad, it makes me look pretty stupid when they worked all this time and 3cx touted this to get clients and now it's not working or flakey. Seems to be a pattern with 3cx. support or partially support hardware then pull the rug.

As mentioned above, when it comes to legacy phones, we do not test them with newer releases of 3CX so we cannot guarantee that they will continue to work forever. At some point they will stop working as software is ever evolving, but static old hardware is not.

 

[Gummies]

Tip :

3CX should use this as a selling point.

Please update your Avaya guide with External Web Server suggestion after V18 https://www.3cx.com/sip-phones/avaya-ip-phone-provisioning/


I have 4,000+ units that I can't send to the trash.

 

[Gummies]

Automatic Logout after Few Days Fixed :

Phone Provision profile is required

 

[jmdomini]

Automatic Logout after Few Days Fixed :

Phone Provision profile is required

How did you get them to not boot into error mode (triangle with an exclamation point in the left hand corner of the screen)? I followed the instructions at that link except I placed the provisioning files on a separate server as it sounds like you did. Basic functions work, but they aren't quite right.

 

[Gummies]

Please try with this file in your own web server.

Search for XXX.XXX.XXX.XXX and replace with your 3cx ip Addess or hostname.

 

[jmdomini]

Please try with this file in your own web server.

Search for XXX.XXX.XXX.XXX and replace with your 3cx ip Addess or hostname.

This worked perfectly! Thank you very much for sharing!!