Average Call Time Per Agent

[Aydan]

Hey All,

I was wondering in the call reports if there is a way to add an `Average Call Time` per agent/extension?

I can do it via CDR but the end user won't want to download the CDR and then shove it into excel and do the formula, so if there's an opensource program that can grab the average call that would also work.

Looking forward to your ideas,

Aydan

 

[Evolute IT]

I think one of the reports can do that. Have you looked at them?

 

[Aydan]

Hey @ConceptsWeb,

The only report that has an Average is the `Detailed Queue Stats` but this won't show calls made from agents to external numbers.

Our client has asked for the Average Call Time per agent and they want that report every day.

Aydan

 

[Evolute IT]

Hey @ConceptsWeb,

The only report that has an Average is the `Detailed Queue Stats` but this won't show calls made from agents to external numbers.

Our client has asked for the Average Call Time per agent and they want that report every day.

Aydan

Check out the extension statistics report

 

[Aydan]

Hey,

Yeah that just shows `Total Talking time` not the Average Talking time

Aydan

 

[Evolute IT]

Hey,

Yeah that just shows `Total Talking time` not the Average Talking time

Aydan

Hmm, @Charles_3CX

 

[Cjay]

I can do it via CDR but the end user won't want to download the CDR and then shove it into excel

@Aydan - you can do it quite easily with CDRs, for example with CallSequitur (which captures/analyses CDRs - so no Excel required!):

Showing results: All calls, no answered/unanswered selection & sorted by total calls made/received. You can click on any of the 3 column headers to reorder.

 

[Aydan]

Hey,

Guessing this isn't open source? If so whats the cost behind it?

Aydan

 

[Cjay]

Your guess is correct, but it is not at all expensive. I'll PM you.