Solved AWS 3CX "Machine is not reachable"

[fishing9922]

Was testing out digital receptionist setup and voicemail retrieval. After voicemail retrieval via the 999 extension and deleting voicemails according to the promts, the 3CX stopped responding. Portal says. "Machine is not reachable. Please check the internet connection and firewall settings of this network"

Subscription is in AWS.

Any ideas?

 

[cobaltit]

Yes, check the machine in AWS.

 

[fishing9922]

Yes, check the machine in AWS.

EC2 instance is running and has same public IP that is returned from DNS query on the 3CX instance FQDN.

The 3CX instance appears to be working, can login to the web console now, calls and VM emails are working (via 3cx smtp server). However, the portal.3cx.com site, subscription page says "Machine is not reachable. Please check the internet connection and firewall settings of this network"

 

[fishing9922]

EC2 instance is running and has same public IP that is returned from DNS query on the 3CX instance FQDN.

The 3CX instance appears to be working, can login to the web console now, calls and VM emails are working (via 3cx smtp server). However, the portal.3cx.com site, subscription page says "Machine is not reachable. Please check the internet connection and firewall settings of this network"

subscription page ip address is not correct

 

[NickD_3CX]

Have you checked that the Instance Manager in enabled in your 3CX? This would be the first thing to check.

Also if for some reason the Public IP of your installation has changed, it can sometimes take a little while for it to reflect in the 3CX Portal.

 

[fishing9922]

Have you checked that the Instance Manager in enabled in your 3CX? This would be the first thing to check.

Also if for some reason the Public IP of your installation has changed, it can sometimes take a little while for it to reflect in the 3CX Portal.

3CX portal website is able to manage my 3CX instance after the Instance Manager was enabled. IP information is now correct on subscription page in the portal.3cx.com. Thanks.

 

[NickD_3CX]

Excellent, glad we could help!