Background noise occurs in 3cx during outbound and inbound calling

[kaungthulin]

Hi,

There is background noise during both inbound and outbound calling via 3CX server. But noise is not continuous all the time and it comes sometime "tik..tik.." like that. So kindly support any suggestion for that noise issue?
Thanks.

 

[YiannisH_3CX]

Hello @kaungthulin

Can you replicate the issue by using an iP phone and a 3CX client ? Do you hear the noise on the PBX side or does the external party also hear the noise?
Is the PBX local to your extensions or hosted somewhere? How are the phones provisioned? Which PBX version are you running?

 

[kaungthulin]

Hi YiannisH_3CX,

We are using BeroNet VOIP Gateway for PBX for local calls and oversea calls. Both local and oversea calls occur background noise which I mentioned previous mail. So, do we need to also check BeroNet VOIP Gateway configuration? Thanks.

 

[YiannisH_3CX]

If you only experience background noise with calls going through the Beronet device then the issue might be connected to that device. Do you experience noise with extension to extension calls?