Backup Corrupt

[VoIPTools]

I already know the answer, but I'm going to ask anyway. I performed a backup of 15.5 SP6 and received the email that the backup was complete. I backed up everything except the FQDN and License key information. I ensured the backup was saved outside of 3CX's folder structure.

I downloaded the latest 3CX version, then uninstalled 3CX and attempted to reinstall. I provided the just-created back (the backup file is still in the original location c:\backup). Unfortunately, the restore fails with an error that the backup is corrupt. Is there ANYTHING I can do?

 

[YiannisH_3CX]

Hello @voiptoys

The first thing to do is checking if the files can be extracted from the zip file. If the zip file is corrupt and nothing can be extracted then there are not a lot you can do. If the zip file however can be extracted and depending on the severity of the backup i would recommend creating a ticket with our support department so they can check if they can salvage the data.