Backup notifications

[LUXUA]

Hi,

I have switched email server from custom SMTP to 3CX SMTP and backup notifications don't work in this case.
"Notify when Scheduled backups are created successfully" option is enabled.

3CX 18.0.5.418
Maintenance is active.

It worked well using custom SMTP.

 

[TheodorosG_3CX]

All other emails to the admin email are send as expected? If the SMTP test passed?

 

[LUXUA]

All other emails to the admin email are send as expected? If the SMTP test passed?

Yes!
Moreover, "3CX restored successfully" message was received.

 

[TheodorosG_3CX]

The scheduled backups are created, can you see them in the management console?

 

[LUXUA]

The scheduled backups are created, can you see them in the management console?

Yes, the scheduled backups are created without any issues.

 

[TheodorosG_3CX]

I would suggest in this case that you set the PBX in verbose logging level, restart all the PBX services and wait until the scheduled backup is created. If you do not receive the email, generate the support info files and check the system service log for any error.
Keep in mind that if the template has been modified, to revert to the default template before you replicate it.

 

[LUXUA]

After rebooting both servers (active and passive) we receive "Backup complete" message from the active node.
Meanwhile, we don't receive "Restore status" message from the passive node.