Bad Line Echo

[gary2seven]

I have configured remote extensions on a 3CX phone system, (version 9 SP4) and using the 3CX VOIP Phone (5.0.149) and using the 3CX Tunnel.

When calls are placed from office to extension there is an echo on the line, the echo has nearly the same volume as the call itself making the call very difficult.

How can we rectify?


Gary.

 

[mfm]

Hi Gary,

On the machine with 3CX phone, please lower the volume of the mic down to around 32%, if your still hearing echo continue decreasing.

 

[KerryG]

Is the remote person using a headset or laptop speakers and mic? Laptop users should be given a decent USB headset for optimal results.

 

[gary2seven]

Spot on Guys!

Headsets and mic volume reduction sorted it.

Gary.