Barge/Listen messes up my extension

[ElementalWindX]

When I go to listen in on a call, sometimes it will instantly hang up my line but my busy indicator light stays yellow (using the windows app), and I won't be able to hear in on the call, and I have no way to get that to stop until that person is off the phone. This also prevents me from answering calls that come to me from a queue I'm in.

How can I stop this or fix this?

Debian, v18 Build 1379 cloud hosted.

 

[ElementalWindX]

nvm delete this thread. The fix is that you can't have a windows softphone app and a hardware phone on the same extension if you want to be able to do this function. Pretty lame really. You'd think they'd program in identification that would differentiate the two. Bug seems to have existed for over 4 years and they've never fixed it either. Meh

 

[Evolute IT]

nvm delete this thread. The fix is that you can't have a windows softphone app and a hardware phone on the same extension if you want to be able to do this function. Pretty lame really. You'd think they'd program in identification that would differentiate the two. Bug seems to have existed for over 4 years and they've never fixed it either. Meh

Actually, this does sound like a bug. It should just ring you from BargeIn IVR and you pick it up where you want.

 

[NickD_3CX]

Hi @ElementalWindX
As a first step, can you please try upgrading your 3CX to the latest V18 Alpha 5 build?
I did briefly try this but didn't get the same behavior as you are describing.

Also, could you walk me through exactly how you get to this problem?
What IP Phone are you using?
How is the IP Phone provisioned, STUN or SBC?
What version of the Windows App are you using? (Is it the 'old' Windows App or the new Electron App?)
Is the Windows App in CTI Mode?