Beeping Noise

[lritpeter]

Users that use the mobile app are experiencing beeps while on a call. How do I check logs to confirm that it is call quality related?

 

[JohnS_3CX]

The beeps happen when the mobile phone loses the connection to the 3CX system (low signal, bad WiFi or LTE, or when you switch from WiFi to LTE and vice versa). It's an indication that something went wrong with the network, and the app tries to recover the connection and continue the phone call.

If this happens mostly in your office, you will have to check your office WiFi for example.

 

[lritpeter]

Is there a way to check the logs?