Behavior of 3cx Reporting

[HS-ITops]

Dear Team

We have found a glitch in the behavior of 3cx Reporting system as both separate format shows different Results.

In HTML Format, Agent Receives the Call in the Queue and had a conversation with duration of 6.55mn.
In CSV Format, Agent call goes to VMail (Voice Mail)

Actually, Agent Received the Call and having Recording as well. Could anyone advice for this issue and How can we trust the CSV Format in the Reporting system is it a Bug on this?


Thanks & Regards

HTML Format	CSV Format

 

[Alphabetic]

This a call flow app? Whats that set up look like?

 

[Yellow_Flash]

Are you sure this is the same call?
It looks like these are 2 different calls, looking at the time of the calls.

 

[HS-ITops]

Yes, it's same call and we have only this Inbound call within duration of +-20min. And Also how the time gets difference from both format as it's generating from same logs?